Contact Our
Premium Concierge
Experience our white-glove service. Whether you have questions about our collections, need assistance with an order, or seek personalized gift recommendations, our team is here to provide exceptional support.
Company Details
LUTON SHOP LTD
Company No. 16438352
Registered Office
Flat 7, 217 Iffley Road
Oxford, United Kingdom
OX4 1SQ
Contact Channels
Business Hours
| Monday - Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
| Bank Holidays | Closed |
Send Us a Message
Our Location
Flat 7, 217 Iffley Road, Oxford, United Kingdom, OX4 1SQ
We operate primarily online with our premium delivery service reaching nationwide.
Common Questions
Quick answers to questions our concierge team receives most frequently
What are your shipping times?
Standard UK delivery: 2-3 business days. Express delivery: Next business day. International shipping: 5-7 business days. All orders placed before 2 PM are processed same day.
What is your return policy?
We offer a 30-day return policy for all items in original condition. Personalized items are non-returnable. Returns are free within the UK.
Do you offer gift wrapping?
Yes! All our packages come with premium gift wrapping at no extra cost. We can also include personalized gift notes upon request.
Do you do corporate orders?
Absolutely. We specialize in corporate gifting and bulk orders. Contact us for custom quotes, volume discounts, and personalized solutions.